Privacy Policy

Who we are

AutoElectrician.ae publishes service information and receives requests by phone, WhatsApp and email. Our role is to pass your request to a service provider who works near your location in the UAE.

That provider is a separate business. The visit, the diagnosis, the repair, the invoice and any warranty are arranged with the provider. This website is the introduction, not the contracting workshop.

Information we collect

When you ask to be connected, we may receive the details you choose to send. The site does not ask you to open an account, and it does not collect card numbers.

• Your name and phone number, including a WhatsApp number
• The emirate, area or location pin you share so a nearby provider can be found
• The car make, model and the electrical symptom you describe
• Messages you send by phone, WhatsApp or email

How we use it

We use these details to understand the request, match it with a provider who covers your area, and let that provider contact you. We may also keep them so we can reply, record the introduction, and improve how matching works.

We do not sell personal information, and we do not use it to advertise unrelated products.

Who receives your details

The matched provider receives what they need to reach you and attend the car: typically your phone number, location and a short description of the fault.

Phone networks and WhatsApp process the messages you send through them under their own terms. We may also disclose information if a UAE authority lawfully requires it, or to protect customers and providers against fraud.

Payments and warranties

You pay the service provider directly. AutoElectrician.ae does not collect the repair charge, does not hold it, and does not issue the provider’s invoice.

Any guarantee on parts or labour is given by the provider who did the work. Warranty claims, repeat visits and refunds are handled with that provider.

How long we keep information

We keep a request only as long as we need it to complete the introduction, handle a follow-up about that introduction, or meet a legal duty. Access is limited to the people who arrange the match.

Please do not send passwords, card numbers or copies of identity documents in a chat. No storage method is perfect.

Your choices

You can ask what we hold about a request, ask us to correct it, or ask us to delete it when it is no longer needed for the introduction or a legal duty. You can also decline a provider and ask to be introduced to a different one nearby.

Write or call using the details below. We reply in English or Arabic.